Q. How soon will my embroidery order
typically ship from our Concord MA facility
within 3 to 4 business days after you approve the design. Stock designs,
and Text Only designs are automatically approved when you place the order. Remember to
factor in shipping time when estimating your order delivery. Ground shipping takes 3-5
days, other shipping methods take less time.
For uploaded designs, you will need to approve the design before
we stitch it on garments. This process usually takes
7-10 days depending on the method of approval. Some customer require
a stitched sample, others only need to see the electronic version via
e-mail. The method of approval you choose greatly affects the time
it takes to complete your order.
Q. Are there any
A. There is
a one time $35.00 setup fee if you
upload a custom logo to be converted into an embroidery design. If you create a
design using any of our online design studios, then there is no setup fee. [TOP]
Q. How can I
make sure my design will digitize and embroider well?
A. You need to provide us with the best artwork
you have available. We can accept JPG or GIF format via our Upload
Design feature here. If needed, you can send other
formats via e-mail or snail mail. If you have information about
Pantone colors and logo sizes, be sure to include that
information in the "notes" section of your order. Also, feel
free to use the "notes" area during checkout to list any special
requirements you may have.
Q. How do I get
my design to Corporate Casuals?
A. You can
upload artwork in JPG or GIF format here . You can
e-mail us your design to firstname.lastname@example.org or
simply call one of our Customer Service Representatives at 866-369-5935 to make
Q. What if I
don't have a design?
A. Visit our
catalog of over 10,000 stock designs here. You can add custom text,
modify text color, change layout, and change the colors in the stock design
using our design studio. Best of all, there are no setup fees for any stock
design or text only designs you create.
Q. Do I have to
supply the shirts, caps, etc. that I want embroidered?
A. No. You can order garments from our online catalog. We offer top
brands like Patagonia, Nike, Columbia, Izod, Adidas, and more. Remember our
quantity pricing is based on the total of ALL garments in your order.
For example if you buy six shirts and six hats you pay the 12 piece
price not the 6 piece price. We are the only custom embroidery
company with this policy.
Q. How much
will it cost (Are there any hidden fees)?
This is probably the most popular question that we
get. Many embroidery companies like to play games with the pricing
by including the cost of embroidery in the garment price. If you
choose a design with too many stitches in it they will tack on extra
charges at the last minute. We disclose all our prices and total
them up for you during the checkout process...THERE ARE NO HIDDEN CHARGES!
There are four costs that you need to be aware of
when ordering custom embroidery: Setup Cost ($35 for custom logos and FREE for online designs), Embroidery Cost (sometimes called
stitching or application charge), Garment Cost, and Shipping Cost.
Q. Do you have a chart of your
A. Yes. Click on this link to see our embroidery cost schedule (popup
Q. How do I get started?
A. Visit our design center by clicking here. If you have a volume order
or would like to speak with a Customer Service Representative call us at
Q. I have a large order is there
Prices on larger lots of apparel can vary from time to time depending on
the styles, colors and sizes you choose. On larger orders even a few cents can
make a big difference, so we work with the manufacturers on an individual basis to make
sure you get the best possible pricing. We encourage you to speak with one of
our Customer Service Representatives at 866-369-5935 if you have an order
of 300 pieces or more.
Q. How accurate is the preview I
see in your design studio?
A. Corporate Casuals Visual Stitch technology gives
you a good look at how your item will actually turn out, but it does not perfectly
simulate the real world. Every computer monitor displays colors a bit
differently, so the colors of your actual design may not match perfectly
what you view on the screen. The embroidery processes is inherently
imperfect, and slight variations from item to item inevitably exist. But
please don't worry! Trust that we will produce embroidered apparel that
looks great and doesn't disappoint! Feel free to use the Notes feature to
pass on any special requests or concerns to the Production Staff.
Q. Your quantity pricing is different
than other sites, can you explain?
A. We calculate quantity price based on the total number of garments
you will purchase. If you purchase 6 shirts and 6 hats you will receive
the 12 piece quantity discount on both items.
Q. Do colors match between different styles (will a butter colored polo match a butter colored tee shirt)?
A. No. Generally speaking colors will not match 100% between different styles. Coloring
of a garment may even change from batch to batch. A red shirt purchased today may not match a red shirt that you
bought in the past. Most customers do not notice the slight variations in color, however if color matching is a concern we suggest
buying your embroidered apparel in a single batch, and let us know so we inspect the garments prior to embroidery application.
Q. Are there any limitations on the types of graphics that can be reproduced with the embroidery process?
A. Yes. Small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Additionally
the level of detail that can be reproduced is affected by the type of fabric the logo is stitched on. We have produced a white paper
that covers many of the issues faced when converting a graphic logo to embroidery. The white paper can be viewed here.
Q. Why do you charge a setup fee for uploaded logo's?
A. Unfortunately, custom logo’s still need to be digitized by hand for the best result. Our design team has access
to state of the art digitizing software and even this software cannot produce production quality logo's automatically. If software existed that
could automatically create digitized logo's we would be using it and digitizing would be free. Other companies combine digitizing into the total
cost so it seems like it’s free, we choose to show the actual embroidery costs instead. Once you have paid us to digitize your logo, you will
never have to pay for it again…. Should you ever decide to leave us for another supplier, you can download your digitized logo at any time.